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Feb 6th - Daily News

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register
Traffic Value: $3,456.01946 Belgium
6 like this post 0 people
06/02/2015 10:17
I think when users go to the support page, this is what they see...
MPORTANT NOTE - PLEASE READ BEFORE SUBMITTING A SUPPORT TICKET
You should only submit a support ticket for very specific issues with your account such as missing deposits or login issues. For everything else (tips to earn, guides to the site, general questions...) please first visit our Frequently Asked Questions or make a post in our forum, where you will get an answer within minutes from thousands of our members!
glashier
Traffic Value: $1,625.74344 Pakistan
0 like this post 4 people
06/02/2015 10:19
Who will define what is spamming? If a user has some investment (small or big) and given his precious time and effort, also some referrals with more revenue, And he has a deserving issue, which is not addressed, like not getting ads (100% suffering) or getting some problem in cash out or so. And he is complaining repeatedly, his problem should be resolved instead taking any disciplinary action. 
His whole effort and money cant be spoiled with one mouse click.
pythagoras
Traffic Value: $4,007.84228 Netherlands
7 like this post 0 people
06/02/2015 10:19
@ Catt 

People post and post because they get no real answers and their problems don't get solved since months, not because they are selfcentered. 

Now call me crazy , but in my opinion solving the problems people post about is the way to go. 
Not banning the observers of the problem smile  Perhaps that would change something on a quantum-level, but not in this dimension. 
mriley
Traffic Value: $45,656.25089 United States
5 like this post 1 people
06/02/2015 10:20
Slosumo-Maybe this language (at the support site) needs to be reworded to more accurately reflect what you're trying to achieve with the Forum/Ticket system
maxpaynezzz
Traffic Value: $620.1606 Poland
3 like this post 0 people
06/02/2015 10:20
Other solution is to introduce what i once suggested - pay 2 or 5 or 10 or other amount of BAP to post. We get 200 BAP daily for free anyway.
Sjedow
Traffic Value: $699.30569 Netherlands
0 like this post 0 people
06/02/2015 10:21
ty for your answers grin
Catt
Traffic Value: $1,193.5857 Brazil
5 like this post 2 people
06/02/2015 10:23
@pythagoras
I don´t think you are crazy at all
But how to solve people´s problems if they refuse to read?


thats the bottom of it, really. I lost the count of how many times I had to repeat myself about the same issue in one night... sometimes I would answer someone and another person would post the VERY SAME THING in the message BELOW MINE.


that´s a bit much too muchi if you ask me... there´s gotta be a balance everywhere.
razaqrind
Traffic Value: $63.59215 Pakistan
0 like this post 2 people
06/02/2015 10:23
any pm cashouts news???
yallit
Traffic Value: $2,148.94717 Philippines
4 like this post 1 people
06/02/2015 10:23
@dejoblejo, you currently have 96809 BAP. You're in Group 5 and not in Group 7. 

@glashier, account related issues should be coursed via the support ticket system. If a member has already done that, there's no need to post it in the forum again just to get someone's attention. We're trying to avoid giving one person the priority over another who's waiting patiently on his ticket. The tickets are resolved based on the type of issue and the queue itself.
mriley
Traffic Value: $45,656.25089 United States
1 like this post 1 people
06/02/2015 10:24
@Glashier--

Once again you're only thinking of yourself. Surprise. Surprise.
Long terms solutions pertain to everyone. Not everyone feels the
same as you.
MichaelKline
Traffic Value: $960.97608 United States
2 like this post 2 people
06/02/2015 10:25
Spamming is typically defined as posting the same thing several times across multiple topics.
It can also be defined as posting comments unrelated to the topic, like asking why you keep getting logged out in a topic about referral commissions.
khairul93
Traffic Value: $222.83871 Malaysia
1 like this post 0 people
06/02/2015 10:26
3 word..... We need JO....excaimsnake
rattenplan
Traffic Value: $1,085.59156 Germany
18 like this post 0 people
06/02/2015 10:27
my thoughts about ban people for complaining:

ok, i think it's good to keep clean the NewsThread, but: Not every post about don't getting ads is complaining. The forum has to be a place, where users can discuss, what's happening at mtv/pv. and jo often does things without explaining it (or giving explaination very late), so it's correct to ask and discuss, i think.

if you ban all the people for asking "what's with ads", "i'm waiting for payout since 15 days", ..., it will be censorship, cause there is no other way to discuss it. there is  a very fine line between moderating and censorship and you all have to be very very careful about banning people.. if you do not, this forum will be like most ptc-forums: you have to lick moderators / admins ass, or you will be banned.

This is not the way, a good and informative forum will work.
Transparency only will work, if people can ask anything, and will get an answer. If people are full of doubt, let's try to clarify.. If someone open a new topic like "is it spam...?", so what? it doesn't matter, i think. If there is someone, who don't try it, cause he read a post like this: it's good. otherwise, he will always spam the newsthread with "where are my ads?", "is jo alive?", "i requested a cashout 5 minutes ago, but i didn't receive it" and so on, cause he is always full of doubt...

It's good to make rules for the NewsThread. And it's good to say, that people shouldn't ask for ads every 5 minutes, but i think it's good to have a place for it in the forum. And it's good, when people are free to ask anything.
And yes, people can search the forum for answers, i think too. but it have to work, and the last weeks it didn't work.

maybe it's good to warn people and to give them an alternative: "please discuss in the misc-section...", before banning them. Or ban them from posting in the News-Section, but let them post everywhere else...

ok, so far..
purgas
Traffic Value: $424.52706 Slovenia
2 like this post 0 people
06/02/2015 10:30
Quote:I am not complaining for not getting huge or normal ads, or i am not complaining for GETTING low value ads. I am just complaining for not getting any ads, I have to get 5 types of ads,
One> Random Ads, 
second>  Daily AD issue
Third> 1% Ads of 2.99 Upgrade
Fourth> 1% Ads of 19.99 upgrade
Fifth> 0.05$ Recycler ads
But unfortunately we are not getting any type of ads, last 24 hours.
I agree with that, becouse upgrade nad random adds aren't add issue, which depends on Jo. And I din't got any adds today from mini and mega upgrade, recycle upgrade, just BAPs and one 0.02 add (group 8). Is this normal? I know that add issue will be later or tomorow... but what is going on with all the other tipe of adds? 
mriley
Traffic Value: $45,656.25089 United States
2 like this post 4 people
06/02/2015 10:31
The ban will be a temporary ban, a day or two.
You know like "time out" in Day Care. Pretty much the same exact thing.
creshno
Traffic Value: $2,154.77891 Viet Nam
3 like this post 0 people
06/02/2015 10:32
Slosumo


"I'm also starting to give temporary forum bans to people who spam their account issues on the forum instead of creating a ticket and waiting for an answer. The only thing we'll make an exception and tolerate are exploits/security issues."

first be sure that support tickets could be solved for 7 days like it said in TOS.
and how do u think what people can do after 2-3 and more WEEKS of non-answered support ticket?  or do u think that people can wait until...... someday ? i guess not. there are mostly urgent problems. 

i hope u can understand me. i'm a bit agressive now because of VERY BAD support system. and u tell us  about bans for forum messages instead of ... waiting untill miraccle will happen. i can understand that u don't want to have lots of tickets to solve alone... but it's a problem of MTV , but not members. so i hope u will change ur mind about bans for "do not post - write support ticket" things.

thx
mriley
Traffic Value: $45,656.25089 United States
4 like this post 5 people
06/02/2015 10:33
And it is not censorship.

Rules are in place for an orderly society. If you don't follow
the rules, you face consequences. Simple.
nursemorph
Traffic Value: $1,491.12314 United Kingdom
2 like this post 0 people
06/02/2015 10:35
Morning all.....I am happily (slightly!) clicking ads having reduced my filter to $0.002 as anything above $0.005 seems to have stopped. Wasn't changing the chron to multiple chrons supposed to stop the problem of it getting clogged and grinding to a halt? I'm assuming there must be a software error somewhere if it is stopping all the chrons delivering anything other than very low value ads. Then again, there's been an issue with personal 1% ads all week so there was clearly a problem there to begin with. Anyway, I hope they sort it out soon....why is it that these issues always happen on a Friday? It's almost as if the chron(s) decide it/they need a long weekend and stop working when the server changes to Friday!! I'm guessing this may delay today's ad issue somewhat as there's no guarantee it will get delivered.

Luckily I have no issues with clicking lots of low value ads so I'll just merrily be clicking away and have my fingers crossed that the issue gets resolved over the weekend
jordy186
Traffic Value: $868.5955 Netherlands
6 like this post 0 people
06/02/2015 10:35
A part of the solution would be adding more questions into the FAQ.
If someone ask a question refer them to the FAQ. 

Also close the daily news and only let admins write there would be a solution. Other question can be asked by opening a new thread, admins can answer it and close it once its answered


For chit chat talk open a new chatbox or consider some kind of live support and hire and train some more people for that

The daily news is always to much pages to read through, it should be clean with information only
MichaelKline
Traffic Value: $960.97608 United States
4 like this post 1 people
06/02/2015 10:37
rattenplan
I have absolutely no problem with a complaint that does at least a little more than complain.


'No ads in 15 days' - just a random complaint with no intellectual/conversational value, and in my eyes, a deletable complaint, though I may wait till it's older than today.


'No ads in 15 days and I don't understand why. Can someone explain it to me' - Perfectly legitimate complaint with reasoning and a question. I would never delete this.
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Forum - News - Feb 6th - Daily News
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